Lindisfarne Anglican Grammar School is a high quality, independent, Anglican, Co-educational P-12 school serving the southern Gold Coast, Tweed Coast and northern New South Wales regions. Located in the Tweed Heads district, ours is the most northern independent school in NSW. We have a close connection with the land, and yet are within easy reach of the Gold Coast and Brisbane.
As an Anglican Grammar School, our values of Compassion, Wisdom and Respect are at the heart of our school and form the foundations of our teaching and learning supported by our cultural values of Standards,Collaboration and Leadership.
Lindisfarne Anglican Grammar School is a Child Safe organisation. The School actively promotes the protection, safety and wellbeing of all students and requires all staff to be suitable and committed to upholding the Child Safe Standards. All staff employed by Lindisfarne Anglican Grammar School are expected to undertake Child Protection training and hold a current NSW Working With Children Check clearance. Please see Working with Children Check (WWCC) for more information.
Benefits of Working at Lindisfarne
Discount for school tuition fees (dependent on enrolment availability)
Out of School Care Facilities
Salary Packaging
Staff Social Events / Social Club
Free access to School gym
Ability to access exclusive FitnessPassport membership
Annual Flu Vaccination
StaffEd Professional Learning Program
Emerging Leaders Program
First Aid Certification
Employee Assistance Program (EAP) - free and confidential counselling
Job Description
As part of our Information Services team, you will be the first point of contact for staff and students requiring assistance with computer issues, AV equipment, printing, and general technical queries.
This is an entry-level role, so no prior technical support experience is required. The ideal candidate will have a passion for technology and providing helpful support to staff and students.
This is a full-time position reporting to the Manager - Information Services. We offer opportunities for training, development, and career growth along with a competitive salary of $75,489 excluding superannuation per annum. Only candidates with existing Australian Permanent Residency will be considered. We regret that we are unable to offer visa sponsorship for this opportunity.
Key responsibilities include:
Provide friendly and prompt technical support in person, via email/ticketing system, and over the phone
Diagnose and resolve basic hardware, software, networking, and printer issues
Set up AV equipment for presentations/meetings and provide training to staff
Log and track support requests, escalating more complex issues to senior technicians
Maintain knowledge of school systems, procedures and common applications
Assist with routine maintenance tasks like installing updates, reimaging machines, etc.
Desired Skills and Experience
Skills
Enthusiasm and willingness to learn about technologies used in an educational environment
Proactive attitude with excellent customer service skills
Strong interest and aptitude in working with computers, software and AV equipment
Patience and ability to explain technical concepts clearly to non-technical users
Problem-solving skills with keen attention to detail
Experience
Prior experience assisting customers and resolving their issues effectively will be a significant advantage
Strong interest and proficiency in working with computers, software applications and AV equipment
